Lag Issues Fixed

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  • Lag Issues Fixed

    Dear players,

    we are happy to report that the lag issues that have affected some players over the past weeks have now been fixed.

    All our servers are stable, and the lag spikes are gone.

    For those of you who have not closely followed our updates on the matter, here is a short breakdown of what happened:
    • A short time after release, we were heavily targeted by DDOS attacks, likely orchestrated by so-called gold sellers who did not like the fact that we are taking strong action against them. We received a ransom letter that we, of course, did not give in to.
    • The DDOS attacks that followed were too strong for our defenses and we switched to a very powerful, external, hardware based DDOS mitigation service as a reaction to that. (a so-called "scrubbing center")
    • While that helped to deal with the DDOS attacks, the traffic filtering in place caused problems for the players, leading to packet loss, leading to strong lag spikes and disconnects.
    • We had initially hoped to get these issues under control in close collaboration with the external DDOS protection provider. When this did not work out, we switched to a new, large scale provider. As all of this happens on a hardware and infrastructure level (it's much more complicated than the DDOS mitigation services you find via a google search), this took us some time.
    • We have finally completed the migration. The new DDOS mitigation provider is in place since last Friday. There has been no more server stability or lag issues since then.
    We are really happy that this episode is now behind us, and would like to thank all of you for your patience.

    Your Albion Online Team.