Our Apologies (Starter Packs / Founder Packs)

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  • Our Apologies (Starter Packs / Founder Packs)

    Fellow Adventurers,

    today, we messed up, and for that we want to apologize.

    We first like to state what we intend to do, and then, give a summary of the what happened.

    What we will do:
    • Founder's will get - in addition to their founder's mounts/equipment items - all the corresponding starter pack equipment (items + mounts) of their respective founder tier. (i.e. legendary founder's will get all the items + mounts that legendary starters get, etc)
    • Founder's will get - on top of the 10% of extra gold we already gave - another 10% of gold on top of it (relative to the original amount, i.e. + an extra 200 for Veteran, 450 for Epic and 1.200 for Legendary
    Where we messed up
    • We have previously communicated that Starter Packs would be comparable to Founder Packs, but would have less value for money. We felt that with the 10% extra Gold, the Founder's house and all the little other founder's perks we had kept that promise, in particular given that the founder's gear would no longer be available post launch. We have underestimated how much the looks of the starter mounts matter to many of you.
    • We did not consider that some thought that Legendary and Epic Starter packs would not have a head start. It was always our plan for the respective tiers of Starter Packs to start at the same time as the Founder Packs. First of all, we must have tiered release dates to even out the load on our servers. Secondly, not allowing Starters to launch on even footing would heavily and permanently skew the game, which would be very bad for its long term health. If you'd like to read up on the debate about this, check our statements here. We can not make any changes to the launch schedule and can only apologize for the misunderstanding.
    We sincerely hope that you believe us when we say that we did not plan or intend any of the above to happen. We simply messed up and are actually asking ourselves how that could happen. The best answer to that seems to be that we were so deep in the echo chamber of finally getting the game out of release that we simply lost the outside perspective along the way.

    We are sorry.
  • Korn schrieb:

    Fellow Adventurers,

    today, we messed up, and for that we want to apologize.

    We first like to state what we intend to do, and then, give a summary of the what happened.

    What we will do:
    • Founder's will get - in addition to their founder's mounts/equipment items - all the corresponding starter pack equipment(items + mounts) of their respective founder tier. (i.e. legendary founder's will get all the items + mounts that legendary starters get, etc)
    • Founder's will get - on top of the 10% of extra gold we already gave - another 10% of gold on top of it (relative to the original amount, i.e. + an extra 200 for Veteran, 450 for Epic and 1.200 for Legendary
    Where we messed up
    • We have previously communicated that Starter Packs would be comparable to Founder Packs, but would have less value for money. We felt that with the 10% extra Gold, the Founder's house and all the little other founder's perks we had kept that promise, in particular given that the founder's gear would no longer be available post launch. We have underestimated how much the looks of the starter mounts matter to many of you.
    • We did not consider that some thought that Legendary and Epic Starter packs would not have a head start. It was always our plan for the respective tiers of Starter Packs to start at the same time as the Founder Packs. First of all, we must have tiered release dates to even out the load on our servers. Secondly, not allowing Starters to launch on even footing would heavily and permanently skew the game, which would be very bad for its long term health. If you'd like to read up on the debate about this, check our statements here. We can not make any changes to the launch schedule and can only apologize for the misunderstanding.
    We sincerely hope that you believe us when we say that we did not plan or intend any of the above to happen. We simply messed up and are actually asking ourselves how that could happen. The best answer to that seems to be that we were so deep in the echo chamber of finally getting the game out of release that we simply lost the outside perspective along the way.

    We are sorry.
    @Korn Well Done Sir!
    YES, THAT IS A PHOTO OF ME; AND YES I AM THAT UGLY!
  • I have been reading and keeping up to date with the other topic, through out, I could see points from both sides and was gonna post the fixes you present as a solution.

    I am glad to see that in such a short time frame, the fix that was most obv was implemented so qiuckly, my faith in this game is higher than ever and you excelled at correcting the issue, simple mistake to make.

    It is obv to me, that you clearly respect and appreciate your community, which is more than any other game company has ever done, keep up your amazing work !