Changing email associated with account

    • I have this problem as well. I used the worst email provider yahoo mail. This service is absolute shit customer service so I no longer have access to this email. SBI will not allow another email address at all. why not let us link a new email account make us pay for it I don't care I want control of my account. I paid FOR THIS GAME but they cannot allow this email to be changed.
    • I played during the beta for a while and thought about coming back and trying it again. I had originally bought the veteran pack, but have since moved from Texas to Arkansas and no longer have access to my old email address. So I guess I am pretty much screwed and cant get into the game now because it is asking me for a verification code that it sends to my old email address. I mean this is pretty bad because I have never seen any other game that doesnt allow you to change your email address associated with the account.
    • Aztore wrote:

      I played during the beta for a while and thought about coming back and trying it again. I had originally bought the veteran pack, but have since moved from Texas to Arkansas and no longer have access to my old email address. So I guess I am pretty much screwed and cant get into the game now because it is asking me for a verification code that it sends to my old email address. I mean this is pretty bad because I have never seen any other game that doesnt allow you to change your email address associated with the account.
      Aticket to customer support explaining your predicament is probably the best course of action .... maybe there’s something they can do.
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    • Metalica wrote:

      I have this problem as well. I used the worst email provider yahoo mail. This service is absolute shit customer service so I no longer have access to this email. SBI will not allow another email address at all. why not let us link a new email account make us pay for it I don't care I want control of my account. I paid FOR THIS GAME but they cannot allow this email to be changed.
      boom. same problem i have

      Aztore wrote:

      I put a ticket in and it is now resolved! I am back in the game =)
      i put a ticket and never got resolved
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    • I lost access to the email I registered with a while ago, which wasn't an issue. But recently had to get a new computer, and couldn't use it because new devices have to get a verification code in an email.

      So I sent an email using the address I've been using. It took 4 days for them to send a response that said "this address isn't registered to an account, please use the email registered to an account," so I don't think they read my email explaining that I don't have access to the email anymore.

      Then I read this thread and saw you're ACTUALLY supposed to use this link albiononline.com/en/profile/support (pretty much everything else I saw said send an email, but that might just be my bad). So I sent a ticket through there and after 4 days again they pretty much just said "check your spam folder"

      So I sent a message that read exactly:

      "I no longer have access to the email registered to my account.
      I want to use a new computer.
      Please help."

      They finally got what I meant, this is after 9 days, responding with "I'm sorry we cannot assist with your request." Guess my account is just dead now.

      I asked for a refund on the 3 month subscription I had just purchased right before they did that price increase, since I don't think I got to play a day of it. Though I really doubt I'll get it.

      I am kinda glad I got ejected from this game before I invested more time in it. I think it's rather ridiculous for a modern game that you can't change your email, that your entire account rests on it, and support can't really do anything to help you.