Ingame (Chat-)Moderation rules

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  • Ingame (Chat-)Moderation rules

    Hi everyone,

    What are Chat Moderators?
    Chat Moderators are experienced players that voluntarily spend some time to help the game in many ways. We expect them to act like our forum moderators, except they carry out their task in game. For that, they will carry a toggleable <Mod> tag after their name. Their primary task is to answer questions, to foster constructive discussion and, if necessary keep an eye on tone and spam in the different chatchannels. (Gold Spammers anyone?)

    What tools do they have?
    They will have access to a limited set of tools needed for chat moderation - muting and banning of accounts temporarily. It cannot be stressed enough that they will not see any additional information on your account and have absolutely no powers influencing the game directly.

    What about rules?

    What is allowed and what is not when participating in Albion Online’s in-game chat is already outlined in the Terms and Conditions.

    We have compiled a list for easier readability that covers the most common topics and issues that pop up on the chat in-game.

    We do not expect the game and chat to be a clinically-clean environment - it is a competitive game after all, however blatant toxicity and your favorite -isms will not be tolerated.

    In general, you may not:
    • use racist, sexist, homophobic or otherwise bigoted slurs
    • publicly accuse other players of cheating, hacking, duping etc. either in game or on the forums. All reports of cheating, hacking, exploits should be sent to support@albiononline.com
    • spam the public chat channels.
    • post material or link to material of a pornographic nature
    • discuss the trading or selling of game-accounts
    • doxx anyone. I.e.: Do not under any circumstances communicate content found on or related to the user's social media profiles or other sensitive information. This includes but is not limited to photographs, real names, or contact details such as email or postal addresses or phone numbers.
    • threaten a player with violence against their person or family.
    • post links to executable files
    • impersonate any MOD, GM, Sandbox Interactive staff or the likes.
    • discuss moderator decisions; this includes harassing and/or hounding of moderators
    • excessively discuss real life politics, religion, current affairs etc.
    • ridicule people for their personal beliefs
    • use the global channel if there are dedicated channels for your message (e.g. trade or recruit)
    • spread toxicity
    • use the /help channel for anything else than asking or answering game-related questions
    * please note that these rules are not all inclusive but are a common sense guideline as to what is unacceptable in chat. If a MOD asks you to stop doing something, please do so. If you have an issue with it, please send an email to support@albiononline.com

    Violators of these rules in a public channel will generally be warned by a MOD - we cannot and will not moderate guild or alliance chat. Should the offending behavior re-occur, escalating temporary mutes will be issued. Frequent, repeat offenders will be subjected to direct mutes.

    Gold Spammers will be immediately hit with a ban hammer.


    How do you report someone?

    If you want to report a player for chat infractions, either ask for a MOD in-game, or, if there’s none available, please drop a mail to support@albiononline.com with a description of the situation, a date and time when it happened and, ideally, screenshots.
    To report players who cheat, bot or exploit a bug, please directly message support@albiononline.com with a description and all supporting evidence (screenshots, videos…). In-game Moderators do not have the task, or tools, to follow up on such reports.

    In case you have an issue over an interaction with a chat mod, please contact contact support@albiononline.com with an explanation of the situation.

    -Talion
    Losing my insanity would mean I'm losing everything: the dreams where I can fly.