This is happening to me too. But don’t send in multiple tickets or reply to ur own ticket. I was told it puts u at the end of the que for answers. I’m still not verified either

Having the same issue, I've submitted a ticket, never received a verification present, I do meet all other requirements, and my ticket has been sitting in unread "New" status for 4 days now, I requested verification 6 days ago. Why does the website cite 24 hours, and the in game popup state "within 2 working days" when these are both clearly false and misleading statements.

I'm a new player, and so far this has not been a great new player experience at all. I'd appreciate even just a basic acknowledgement that my ticket has been received, or that something is happening.

Bad look SBI, roadblocking people who've made it clear they're willing to spend $$. Hope you're working on streamlining it!

Sorry but customer service these days is rat shit.

Its unacceptable and you'll get mods here trying to justify it but its pure BS. People are paying money to buy your product. Let them spend in game what they've paid for. It s fucking outrageous.. No excuses.