Australia to Asia server 235 ping

    • Enm Aus in the last part of video, they are fishing at sea ,so maybe you need fishing at sea will get great ping . Just kidding

      Yap server place in Singapore,the ping higher than West serve is no sense . By the way even I'm Malaysian I'll not create a new character in Asia server , I'm lazy to rebuild my destiny board.

      Sorry my bad English make you hard to read .

    • We talked to our hoster (GCore) about the high ping issues from Australia. What they found out is this: Australian internet provider "TPG Internet" is "announcing" (this is a technical term) their IP range in way that causes all traffic from Australia to Singapore (and the other way around) to be routed via the US, hence the ping is a lot higher than necessary.

      The best course of action is for customers of TPG Internet to contact technical support directly. They should open support cases with the following information:

      * they are playing an online game and have a very bad ping
      * the game servers are located in Singapore
      * the IP range of the game servers is 5.45.187.0/24
      * problem is that TPG Internet announces their IP ranges in a way that causes traffic from AU to SGP to be routed via the US, for example 61.69.212.0/24, 123.243.158.0/24, 194.193.192.0/24 and others
      * i.e. TPG Internet need to announce their IP ranges in SGP properly

      Hopefully this will help!

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    • @Shadowbrick Thank you for the feedback. My post on this issue in the Albion reddit has over 12k views with a lot of potential customers being turned off by this issue.

      I initiated a ticket with SBI and the customer support feedback in summary was -not our problem- (specifically asking them to provide hosting/server details so TPG customers could initiate technical solutions through the ISP).

      So, for you to provide this feedback is good news and can hopefully address this issue.

    • Shadowbrick wrote:

      We talked to our hoster (GCore) about the high ping issues from Australia. What they found out is this: Australian internet provider "TPG Internet" is "announcing" (this is a technical term) their IP range in way that causes all traffic from Australia to Singapore (and the other way around) to be routed via the US, hence the ping is a lot higher than necessary.

      The best course of action is for customers of TPG Internet to contact technical support directly. They should open support cases with the following information:

      * they are playing an online game and have a very bad ping
      * the game servers are located in Singapore
      * the IP range of the game servers is 5.45.187.0/24
      * problem is that TPG Internet announces their IP ranges in a way that causes traffic from AU to SGP to be routed via the US, for example 61.69.212.0/24, 123.243.158.0/24, 194.193.192.0/24 and others
      * i.e. TPG Internet need to announce their IP ranges in SGP properly

      Hopefully this will help!
      Could you please consider using AWS to host? I someone living in Singapore have 78ms to the east server Which is hosted in my Country? That makes absolutely no sense whatsoever.

      When i use exit lag then the ping drops to 14ms

      My ping to riot games league is 7ms without the need of a vpn. They use AWS with CloudFront too.

      This is absurd, please look into this.

    • noxmortus wrote:

      For those interested or who care, this has been escalated to the TPG engineering team for further investigation. They acknowledged that there are some ping issues and inconsistencies. I will update this further once I get a response back.
      Thanks! Definitely keep us in the loop if you hear anything. Greatly appreciated!

      -Talion
      Losing my insanity would mean I'm losing everything: the dreams where I can fly.

    • You def shouldn't have to do this, however there are third party applications that take your location and the location of the server and then find the best possible route. I use to use these types of program in wow and it would take me from 90-60ping.

      however, based on shadow response not sure it would be able to find a better route or not due to ranges.

    • Shadowbrick wrote:

      We talked to our hoster (GCore) about the high ping issues from Australia. What they found out is this: Australian internet provider "TPG Internet" is "announcing" (this is a technical term) their IP range in way that causes all traffic from Australia to Singapore (and the other way around) to be routed via the US, hence the ping is a lot higher than necessary.

      The best course of action is for customers of TPG Internet to contact technical support directly. They should open support cases with the following information:

      * they are playing an online game and have a very bad ping
      * the game servers are located in Singapore
      * the IP range of the game servers is 5.45.187.0/24
      * problem is that TPG Internet announces their IP ranges in a way that causes traffic from AU to SGP to be routed via the US, for example 61.69.212.0/24, 123.243.158.0/24, 194.193.192.0/24 and others
      * i.e. TPG Internet need to announce their IP ranges in SGP properly

      Hopefully this will help!
      Another Issue is that TGP is not the only big internet provider in Australia, so if it is the only one to be fixed, all the other players on other providers could still have 250ping (I'm with Optus and i have 260 on east and 290 on west and i know a lot of people with the same issue not on TGP)
      Also i pinged tested Singapore and two servers are horrible and the third is fine.

      The post was edited 1 time, last by BurgerTron56 ().

    • plsnoplsyes wrote:

      Shadowbrick wrote:

      Botagar wrote:

      So from the TPG side, it looks like it's been tentatively solved. Not all routes to Singapore are decent ping but at least to the Albion servers, I'm now getting 120ms from BNE.
      That's good news, thanks for sharing!
      The issue is not fixed for me in Australia with Optus provider. :(
      Thats because you are with optus and not TPG who this person has been getting to fix their routing, I would suggest you call optus tech support and start complaining to them so they can look into it and fix it... complaining on the forums won't fix optus routing to singapore

    • plsnoplsyes wrote:

      Shadowbrick wrote:

      Botagar wrote:

      So from the TPG side, it looks like it's been tentatively solved. Not all routes to Singapore are decent ping but at least to the Albion servers, I'm now getting 120ms from BNE.
      That's good news, thanks for sharing!
      The issue is not fixed for me in Australia with Optus provider. :(
      Like the previous post already mentioned, please get in touch with Optus if you're experiencing a bad ping. You can use the information I mentioned in my post when explaining the issue to your ISP's support. Hopefully they can sort it out for you!

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    • Botagar wrote:

      So from the TPG side, it looks like it's been tentatively solved. Not all routes to Singapore are decent ping but at least to the Albion servers, I'm now getting 120ms from BNE.
      So what is Albion easts IP address or how do i find it? Talking to Optus now.

      Surely SBI could have made a few phone calls... Its certainly in their interest and they pull more weight than us peasants.

    • plsnoplsyes wrote:

      Botagar wrote:

      So from the TPG side, it looks like it's been tentatively solved. Not all routes to Singapore are decent ping but at least to the Albion servers, I'm now getting 120ms from BNE.
      So what is Albion easts IP address or how do i find it? Talking to Optus now.
      Surely SBI could have made a few phone calls... Its certainly in their interest and they pull more weight than us peasants.
      see shadowbricks post:
      Australia to Asia server 235 ping

    • plsnoplsyes wrote:

      Optus basically told me this was a nation wide thing meaning the connection to just Albion cannot be changed. They haven't heard the last of me. This is going to be a MASSIVE issue on launch....
      Im in melbourne using Bendigo Telco for my internet, 105 ping to albion east.... tell optus to take their weak excuse and shove it(Or maybe they are right and i am playing from a different Australia than the ppl with optus internet)

    • For TPG customers, the ISP has come back and effectively said "not our problem". Their network pathing and partners are substandard which results in high pings. The connection routes from the TPG servers in SYD direct to SG resulting in pings that are basically the same as connecting to Washington DC in the US.


      So, for TPG customers you have three options for Asia server:

      (a) play on ping comparable to US server
      (b) buy a VPN (as free vpns dont have OCE/Asia servers) to force connections to route through Perth to SG
      (c) not play on Asia server


      SBI in the past has partnered with VPN providers when EU countries had serious connection issues. Is SBI going to replicate this act for Asia server?