[RESOLVED] Extended Maintenance

    • notthinkingaboutit wrote:

      ThreeHades wrote:

      And exactly why would it be longer than usual? Any good fixes?
      when you try to login it tells you they are "upgrading network hardware"
      looking forward to hear how sbi will compensate everyone for this lost premium time (and also still waiting for the compensation for march 9, april 28 and may 5) :D
      Do you pay Albion back for the lost "active play time" when go logoff? Unless you're playing 24/7 for the duration of your premium, you may want to walk away.
    • noxmortus wrote:

      notthinkingaboutit wrote:

      ThreeHades wrote:

      And exactly why would it be longer than usual? Any good fixes?
      when you try to login it tells you they are "upgrading network hardware"looking forward to hear how sbi will compensate everyone for this lost premium time (and also still waiting for the compensation for march 9, april 28 and may 5) :D
      Do you pay Albion back for the lost "active play time" when go logoff? Unless you're playing 24/7 for the duration of your premium, you may want to walk away.
      Some people... Be happy they're trying to fix/improve the game.
    • notthinkingaboutit wrote:

      noxmortus wrote:

      Do you pay Albion back for the lost "active play time" when go logoff? Unless you're playing 24/7 for the duration of your premium, you may want to walk away.
      that seems a fair thing to do if sbi was paying me to play...
      its usually the ones that pay for something that get to choose when they play?
      You signed this contract when you accepted terms and conditions of the game: albiononline.com/en/terms_and_conditions#Availability

      It's all in there, just need to read it :)
    • notthinkingaboutit wrote:

      looking forward to hear how sbi will compensate everyone for this lost premium time (and also still waiting for the compensation for march 9, april 28 and may 5)
      Maybe you should actually try reading the Terms of Service that you signed up to ...


      § 17 Availability

      17.1 Unless otherwise agreed, no specific availability of the Services, the Game and the Website is agreed. Sandbox Interactive nevertheless strives to provide access to the Services, the Game and the Website for all Users 24 hours a day, 7 days a week. Temporary operational interruptions due to standard maintenance and inherent disruptions of the internet due to third party providers or third party network operators as well as instances of force majeure are possible. Accordingly, no continuous access to the Service is warranted to the User.
      17.2 On a monthly average, Sandbox Interactive will provide an availability of 90% for the Game, beginning with the official release of the Game, and specifically excluding any tests or test servers. Exempt from this are periods during which the Game cannot be reached due to problems beyond the influence of Sandbox Interactive (e.g. force majeure, culpability of third parties, etc.). The periods during which regular maintenance takes (usually 1 hour per day) place are also exempt therefrom. Also exempt are queue times that might occur if the Game’s traffic is higher than expected, in particular in the first weeks after the official release. Sandbox Interactive shall not be liable for the unavailability if it is within the above parameters. Sandbox Interactive' liability for non-availability of the server shall remain unaffected in the case of intent and gross negligence.
      Midgard
      T8 Fibre, Ore, Hide, Wood & Stone Gatherer
      T8 Gathering Gear Crafter
      T8 Bags & Capes Crafter
    • The occasional compensation when the game goes down for a long time unexpectedly is nice, even if they don't have to do it, but when they announce the long maintenance in advance, and it is for the betterment of the game, asking to be compensated for that is a bit much. Don't be greedy.
    • It's very unfair that they don't take responsibility for the lost time, because it's 1 hour today, 3 hours tomorrow, 1 hour later, 1 hour later, 1 hour later, 1 hour later when you'll see you've lost premium days.

      Midgard wrote:

      notthinkingaboutit wrote:

      looking forward to hear how sbi will compensate everyone for this lost premium time (and also still waiting for the compensation for march 9, april 28 and may 5)
      Maybe you should actually try reading the Terms of Service that you signed up to ...

      § 17 Availability

      17.1 Unless otherwise agreed, no specific availability of the Services, the Game and the Website is agreed. Sandbox Interactive nevertheless strives to provide access to the Services, the Game and the Website for all Users 24 hours a day, 7 days a week. Temporary operational interruptions due to standard maintenance and inherent disruptions of the internet due to third party providers or third party network operators as well as instances of force majeure are possible. Accordingly, no continuous access to the Service is warranted to the User.
      17.2 On a monthly average, Sandbox Interactive will provide an availability of 90% for the Game, beginning with the official release of the Game, and specifically excluding any tests or test servers. Exempt from this are periods during which the Game cannot be reached due to problems beyond the influence of Sandbox Interactive (e.g. force majeure, culpability of third parties, etc.). The periods during which regular maintenance takes (usually 1 hour per day) place are also exempt therefrom. Also exempt are queue times that might occur if the Game’s traffic is higher than expected, in particular in the first weeks after the official release. Sandbox Interactive shall not be liable for the unavailability if it is within the above parameters. Sandbox Interactive' liability for non-availability of the server shall remain unaffected in the case of intent and gross negligence.