Support Ticket utterly ignored

  • Support Ticket utterly ignored

    Hi guys,

    I have been a loyal member of this community playing Albion since 2015 (Alpha stage), at the time, bought a few Legendary Founder's packs and have been financially supporting this project consistently. Just thought this would be worth mentioning since I am dumbfounded with Customer Service attitude. I have submitted a ticket on over 10 days ago and NO ONE has even looked at it yet. My follow up messages on that ticket getting completely ignored too. I tried submitting a new ticket thinking that somehow possibly my original ticket got lost in the system and I discovered that I am unable to create a new one.

    Update: my new ticket has just miraculously appeared ..... weird.... Anyway, waiting for someone finally attend to my original ticket.

    This is disgusting....