My answer:Hello Leandro,
Thank you for contacting us.
We have reviewed your appeal request and verified that the sanction was issued correctly. There is substantial proof that third-party tools designed to grant unfair in-game advantages were used from account 5784467 in the game. This account sanction is permanent and will not be lifted.
Easy Anti-Cheat does not disclose information on detected cheating tools. Account bans can be issued with a delay and are not removed regardless of who was using the account at the time when cheating occurred. This is done in accordance with our policy and there are no exceptions: easy.ac/en-us/support/game/account/bans/
A decent company would say (example):What tools? Since the ant-cheat never notified me of anything. In other games where your technology is, you have already notified me about the docker that I have installed and out of nowhere for no reason I am banned, without my knowing what it is to defend myself. I want to solve this problem, even if I have to give permission to tweak my computer.
The game runs on the same machine that I work on (I am a researcher and hardware developer), so I think that many tools that I use, you can consider "cheating for you" but there should be notifications as I mentioned above, I had days that I worked with these open tools (vscode, java, python for example). And I want rights and guarantees, not generic texts, that make the player (client) suffer from you. I feel kidnapped!
Look, player, you have free AHK or simulations tools during the game such days, you have been banned for that. Do you want to be unbanned so explain to me the reason for example of using such a program that day. We recommend that you do not use them again during the game. Repeated a second time? ok definitely banned.
before they answer, I don’t want the detailed report, I just want THE REASON, even for me not to repeat. Was it my vscode? ok I don't use it anymore during the game? was it python? ok I don't use it anymore during the game. But say the reason, NO: "I HAVE SUBSTANTIAL EVIDENCE" or "BANNED". I also have SUBSTANTIAL EVIDENCE THAT I DID NOTHING WRONG. Also because I hate hackers, and tools of advantages in games.
Perhaps I could use the same argument against them. How about a "I have substantial evidence of account hijacking for you EAC, I can't say what it is because you can benefit". Justice doesn't exist right? Alias, who could play this role is SBI, but apparently they don't care.
I'm glad I didn't spend my money to contribute to these injustices.
What I usually leave open when playing Albion:
- Netflix / prime video (all the time)
- Vscode / python / C ++ / C # / JAVA / JS (during my office hours)
- Discord (all the time)
- Slack (open all the time)
- Office (during my office hours).
Oh my god! Are they serious? If I get same reply.. I don't know.. this will make me sick! I will go full Karen mode and demand to speak with every manager I can find