Pinned In-game Chat Moderation & Forum Rules

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  • In-game Chat Moderation & Forum Rules

    Hi everyone,

    Please familiarize yourself with our rules for in-game chat and the forums and help to make this a positive space for the community!

    The following rules apply in accordance with our Terms and Conditions:

    What are Chat Moderators?
    Chat Moderators are experienced players that voluntarily spend some time to help the game in many ways. We expect them to act like our forum moderators, except they carry out their task in game. For that, they will carry a toggleable <Mod> tag after their name. Their primary task is to answer questions, to foster constructive discussion and, if necessary keep an eye on tone and spam in the different chat channels. (Gold Spammers anyone?)

    What tools do they have?
    They will have access to a limited set of tools needed for chat moderation - muting and banning of accounts temporarily. It cannot be stressed enough that they will not see any additional information on your account and have absolutely no powers influencing the game directly.

    What about rules?
    What is allowed and what is not when participating in Albion Online’s in-game chat is already outlined in the Terms and Conditions.

    We have compiled a list for easier readability that covers the most common topics and issues that pop up on the chat in-game.

    We do not expect the game and chat to be a clinically-clean environment - it is a competitive game after all, however blatant toxicity and your favorite -isms will not be tolerated.

    In general, you may not:
    • use racist, sexist, homophobic or otherwise bigoted slurs
    • publicly accuse other players of cheating, hacking, duping etc. either in game or on the forums. All reports of cheating, hacking, exploits should be sent to
    • spam the public chat channels.
    • post material or link to material of a pornographic nature
    • discuss the trading or selling of game-accounts
    • doxx anyone. I.e.: Do not under any circumstances communicate content found on or related to the user's social media profiles or other sensitive information. This includes but is not limited to photographs, real names, or contact details such as email or postal addresses or phone numbers.
    • threaten a player with violence against their person or family.
    • post links to executable files
    • impersonate any MOD, GM, Sandbox Interactive staff or the likes.
    • discuss moderator decisions; this includes harassing and/or hounding of moderators
    • excessively discuss real life politics, religion, current affairs etc.
    • ridicule people for their personal beliefs
    • use the global channel if there are dedicated channels for your message (e.g. trade or recruit)
    • spread toxicity
    • use the /help channel for anything else than asking or answering game-related questions
    * please note that these rules are not all-inclusive but are a common sense guideline as to what is unacceptable in chat. If a MOD asks you to stop doing something, please do so. If you have an issue with it, please email

    Violators of these rules in a public channel will generally be warned by a MOD - chat moderators cannot and will not proactively moderate guild or alliance chat. Should the offending behavior re-occur, escalating temporary mutes will be issued. Frequent, repeat offenders will be subjected to direct mutes.

    Gold Spammers will be immediately hit with a ban hammer.

    How do you report someone?
    If you want to report a player for chat infractions, either ask for a MOD in-game, or, if there’s none available, please drop a mail to with a description of the situation, a date and time when it happened and, ideally, screenshots.

    To report players who cheat, bot or exploit a bug, please directly message with a description and all supporting evidence (screenshots, videos…). In-game Moderators do not have the task, or tools, to follow up on such reports.

    In case you have an issue over an interaction with a chat mod, please contact contact with an explanation of the situation.


    • be friendly
    • be helpful and supportive
    • give feedback - positive and negative - and help us to improve the game
    • insult or harass others
    • rant, rage or spread toxicity.
    • use melodramatic thread titles
    • use the forums for individual customer service issues; the forum staff cannot help you - instead, contact
    Additional Don’ts
    • use the community for commercial dealings/advertising
    • spam
    • post headlines in CAPS
    • extensively use caps or large font sizes
    • post personal information of other members
    • impersonate a Sandbox Interactive employee
    • discuss moderator decisions in the forums
    • discuss customer support issues in the forums
    • intentionally spoil recently aired shows or movies
    • publish hacks/cheats/exploits in the forums - please report those to our customer support instead
    • breach our Terms and Conditions
    • post or link executable files
    • make public accusations of cheating, hacking, or breaking Terms and Conditions against other members, all reports should be forwarded to customer support
    • exception: in the Forum Banter sub-forum, banter between players and guilds is generally allowed as we consider it part of the meta-game
    • based on the breach of these rules and on a user’s history, on a case by case basis, in our sole discretion, we will do one or more of the following:
      • edit your post / title in such a way that it is compliant with the forum rules
      • remove your post
      • issue a warning
      • remove your posting rights - for a certain time or permanently
      • ban your account - for a certain time or permanently