Random crashing since patch

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    • I opened a ticket and then i saw there is a thread about the same problem.

      This patch ruined my complate day. I reinstalled drivers like 5 times. tons of restarts. Waste of time.. complately stiffened nerves. at red zone game crushed and i f*ckin lost my everything!

      This error shouldnt be in a game like this. if you cant do a proper patch for EVERYONE ( like amd rx5xx series users i guess we have problem) dont do it. We were happy without the patch. Lost my items and a day, rage is getting more and more intense. we paid for the game and CANT EVEN PLAY!.

    • Hey again, please send all the info I posted before to support, and meanwhile could you update your gpu drivers or if you already have up to date ones, try installing a different one (older) and also check different video settings in game (change from ultra to high or normal) and post back if it changed anything.

      Dagother wrote:

      Hey guys, just to clarify here - your game client closes without any error message? If so please message support@albiononline.com with following information:

      • DxDiag file: on Windows: press Windows Key + R then type dxdiag and confirm with enter. This information can also be saved throuh "Save All Information" and attached to your report
      • output_log.txt - should be copied right after the crash otherwise it will override the file next time you start the game. You can find it here:
        Windows: C:\Users\<YourUserName>\AppData\LocalLow\Sandbox Interactive GmbH\Albion Online Client\output_log.txt (note that AppData is a hidden folder so you should have "Hidden Items" checked in your View tab to see it)
      • how often it occurs and in which circumstances - is it only in cities? dungeons? or anyime regardless of cluster of how crowded is surrounded area

      You can also check Crash Reports and report the issue according to the guide there. Meanwhile I'd recommend using the repair/reinstall option and update your OS and drivers to check if that helps.

    • Dagother wrote:

      Hey again, please send all the info I posted before to support, and meanwhile could you update your gpu drivers or if you already have up to date ones, try installing a different one (older) and also check different video settings in game (change from ultra to high or normal) and post back if it changed anything.

      Dagother wrote:

      Hey guys, just to clarify here - your game client closes without any error message? If so please message support@albiononline.com with following information:

      • DxDiag file: on Windows: press Windows Key + R then type dxdiag and confirm with enter. This information can also be saved throuh "Save All Information" and attached to your report
      • output_log.txt - should be copied right after the crash otherwise it will override the file next time you start the game. You can find it here:
        Windows: C:\Users\<YourUserName>\AppData\LocalLow\Sandbox Interactive GmbH\Albion Online Client\output_log.txt (note that AppData is a hidden folder so you should have "Hidden Items" checked in your View tab to see it)
      • how often it occurs and in which circumstances - is it only in cities? dungeons? or anyime regardless of cluster of how crowded is surrounded area

      You can also check Crash Reports and report the issue according to the guide there. Meanwhile I'd recommend using the repair/reinstall option and update your OS and drivers to check if that helps.

      I already did. how often? it comes anywhere, when farming, when at city, when no one around..
      found a fix, people said that 19.7.1 driver is okay for that solution. tried it also... its about easyanticheat. nothing more than a trash.

      if you see there is a guy having that problem with 1050ti, so its not about drivers i guess. Here is my output_log:


      Initialize engine version: 2018.4.18f1 (61fce66342ad)
      GfxDevice: creating device client; threaded=1
      Direct3D:
      Version: Direct3D 11.0 [level 11.1]
      Renderer: Radeon RX 580 Series (ID=0x67df)
      Vendor:
      VRAM: 8172 MB
      Driver: 26.20.13001.9005
      Begin MonoManager ReloadAssembly
      - Completed reload, in 0.137 seconds
      <RI> Initializing input.

      XInput1_3.dll not found. Trying XInput9_1_0.dll instead...
      <RI> Input initialized.

      <RI> Initialized touch support.

      UnloadTime: 0.420300 ms
      [AVProVideo] Initialising AVPro Video (script v1.7.5 plugin v1.7.5) on Radeon RX 580 Series/Direct3D 11.0 [level 11.1] (MT True) on WindowsPlayer
      Unloading 5 Unused Serialized files (Serialized files now loaded: 0)

      Unloading 5 unused Assets to reduce memory usage. Loaded Objects now: 2636.
      Total: 76.787600 ms (FindLiveObjects: 0.298900 ms CreateObjectMapping: 0.035100 ms MarkObjects: 76.412900 ms DeleteObjects: 0.040000 ms)

      WwiseUnity: Initialize sound engine ...
      WwiseUnity: Sound engine initialized.
      ErrorFile not found C:/Program Files (x86)/AlbionOnline/game/./Albion-Online_Data/StreamingAssets\GameData\animationtypes.xsd(or C:/Program Files (x86)/AlbionOnline/game/./Albion-Online_Data/StreamingAssets\GameData\animationtypes.bin)
      ERROR: File Not Found: C:/Program Files (x86)/AlbionOnline/game/./Albion-Online_Data/StreamingAssets\GameData\animationtypes.xsd
      The referenced script on this Behaviour (Game Object 'GuildSelectNextLeaderGui') is missing!
      (Filename: Line: 294)

      The referenced script on this Behaviour (Game Object 'GuildLogsPanel') is missing!
      (Filename: Line: 294)

      The referenced script on this Behaviour (Game Object 'GuildGui') is missing!
      (Filename: Line: 294)

      The referenced script on this Behaviour (Game Object 'GuildLogoPreview') is missing!
      (Filename: Line: 294)

      The referenced script on this Behaviour (Game Object 'KguiGuildStatsGui') is missing!
      (Filename: Line: 294)

      Startup Loading time: 13.43133
      a
      o
      c
      k
      l
      Switched Scene to Tutorial
      CharacterSelection3dRoot:
      h
      o
      c
      k
      l
      a
      e
      Switched Scene to Default
      CharacterSelection3dRoot:
      j
      BoxColliders does not support negative scale or size.
      The effective box size has been forced positive and is likely to give unexpected collision geometry.
      If you absolutely need to use negative scaling you can use the convex MeshCollider. Scene hierarchy path "UIRoot(2D)/GameGui/WindowsFolder/LeftWindows/VaultPanel/MultiVaultGui/AdditionalContainerView/Content/ButtonOpenClose"
      (Filename: Line: 0)

      d3d11: failed to lock buffer 00000231BCFAD5D8 of size 1048576 [0x8007000E].
      d3d11: failed to lock buffer 00000231BCFABFD8 of size 131072 [0x8007000E].
      d3d11: failed to lock buffer 00000231BCFAD5D8 of size 1048576 [0x8007000E].
      d3d11: failed to lock buffer 00000231BCFABFD8 of size 131072 [0x8007000E].
      d3d11: failed to lock buffer 00000231BCFAD5D8 of size 1048576 [0x8007000E].
      d3d11: failed to lock buffer 00000231BCFABFD8 of size 131072 [0x8007000E].
      d3d11: failed to lock buffer 00000231BCFAD5D8 of size 1048576 [0x8007000E].
      d3d11: failed to lock buffer 00000231BCFABFD8 of size 131072 [0x8007000E].
      d3d11: failed to lock buffer 00000231BCFAD5D8 of size 1048576 [0x8007000E].
      d3d11: failed to lock buffer 00000231BCFABFD8 of size 131072 [0x8007000E].
      Crash!!!

    • SymInit: Symbol-SearchPath: '.;C:\Program Files (x86)\AlbionOnline\game;C:\Program Files (x86)\AlbionOnline\game\.;C:\Windows;C:\Windows\system32;SRV*C:\websymbols*msdl.microsoft.com/download/symbols;', symOptions: 534, UserName: 'ozzyy'
      OS-Version: 10.0.0
      C:\Program Files (x86)\AlbionOnline\game\.\Albion-Online.exe:Albion-Online.exe (00007FF7D0C50000), size: 667648 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 2018.4.18.64742
      C:\Windows\SYSTEM32\ntdll.dll:ntdll.dll (00007FFFB8F00000), size: 2031616 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.719
      C:\Windows\System32\KERNEL32.DLL:KERNEL32.DLL (00007FFFB7CA0000), size: 729088 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.752
      C:\Windows\System32\KERNELBASE.dll:KERNELBASE.dll (00007FFFB6CA0000), size: 2764800 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.752
      C:\Program Files (x86)\AlbionOnline\game\UnityPlayer.dll:UnityPlayer.dll (00007FFF65DE0000), size: 24272896 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 2018.4.18.64742
      C:\Windows\System32\USER32.dll:USER32.dll (00007FFFB8D20000), size: 1654784 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.719
      C:\Windows\System32\win32u.dll:win32u.dll (00007FFFB62A0000), size: 135168 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.752
      C:\Windows\System32\GDI32.dll:GDI32.dll (00007FFFB8820000), size: 155648 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.1
      C:\Windows\System32\gdi32full.dll:gdi32full.dll (00007FFFB6080000), size: 1654784 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.719
      C:\Windows\System32\msvcp_win.dll:msvcp_win.dll (00007FFFB5E90000), size: 647168 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.387
      C:\Windows\System32\ucrtbase.dll:ucrtbase.dll (00007FFFB6BA0000), size: 1024000 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.387
      C:\Windows\SYSTEM32\VERSION.dll:VERSION.dll (00007FFFB0E60000), size: 40960 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.1
      C:\Windows\System32\msvcrt.dll:msvcrt.dll (00007FFFB8850000), size: 647168 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 7.0.18362.1
      C:\Windows\System32\ole32.dll:ole32.dll (00007FFFB8A50000), size: 1404928 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.693
      C:\Windows\System32\combase.dll:combase.dll (00007FFFB6FC0000), size: 3366912 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.693
      C:\Windows\System32\RPCRT4.dll:RPCRT4.dll (00007FFFB7DC0000), size: 1179648 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.628
      C:\Windows\System32\bcryptPrimitives.dll:bcryptPrimitives.dll (00007FFFB6220000), size: 524288 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.295
      C:\Windows\System32\advapi32.dll:advapi32.dll (00007FFFB7B70000), size: 667648 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.752
      C:\Windows\System32\sechost.dll:sechost.dll (00007FFFB8BB0000), size: 618496 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.693
      C:\Windows\System32\SHLWAPI.dll:SHLWAPI.dll (00007FFFB7D60000), size: 335872 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.1
      C:\Windows\System32\SETUPAPI.dll:SETUPAPI.dll (00007FFFB8000000), size: 4653056 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.1
      C:\Windows\System32\cfgmgr32.dll:cfgmgr32.dll (00007FFFB6320000), size: 303104 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.387
      C:\Windows\System32\bcrypt.dll:bcrypt.dll (00007FFFB62F0000), size: 155648 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.267
      C:\Windows\System32\SHELL32.dll:SHELL32.dll (00007FFFB7480000), size: 7229440 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.719
      C:\Windows\System32\shcore.dll:shcore.dll (00007FFFB73D0000), size: 692224 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.752
      C:\Windows\System32\windows.storage.dll:windows.storage.dll (00007FFFB6420000), size: 7864320 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.719
      C:\Windows\System32\profapi.dll:profapi.dll (00007FFFB5E60000), size: 143360 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.693
      C:\Windows\System32\powrprof.dll:powrprof.dll (00007FFFB5DD0000), size: 303104 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.1

    • ========== OUTPUTTING STACK TRACE ==================

      0x00007FFF665730A0 (UnityPlayer) UnityMain
      0x00007FFF66573711 (UnityPlayer) UnityMain
      0x00007FFF66688F8B (UnityPlayer) UnityMain
      ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFF6638D8B8)
      0x00007FFF6638D8B8 (UnityPlayer) (function-name not available)
      ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFF663922AB)
      0x00007FFF663922AB (UnityPlayer) (function-name not available)
      ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFF66392387)
      0x00007FFF66392387 (UnityPlayer) (function-name not available)
      0x00007FFF666487E1 (UnityPlayer) UnityMain
      0x00007FFFB7CB7BD4 (KERNEL32) BaseThreadInitThunk
      0x00007FFFB8F6CED1 (ntdll) RtlUserThreadStart

      ========== END OF STACKTRACE ===========

      A crash has been intercepted by the crash handler. For call stack and other details, see the latest crash report generated in:
      * C:/Users/ozzyy/AppData/Local/Temp/Sandbox Interactive GmbH/Albion Online Client/Crashes


      thats the end of it.

    • Me sucede lo mismo, estoy jugando sin ningun problema y desde un momento a otro me saca del juego se cierra y me deja en el escritorio de mi pc, ingreso nuevamente al juego no me da la oportunidad de login automáticamente empieza a cargar el mapa y nuevamente online. Porfavooorrrr arreglen el bug perdi muchas cosas por ese problema.

    • System Model: MS-7B86
      BIOS: Default System BIOS (type: BIOS)
      Processor: AMD Ryzen 5 3600 6-Core Processor (12 CPUs), ~3.6GHz
      Memory: 16334MB RAM
      Available OS Memory: 16334MB RAM
      DirectX Version: DirectX 12

      Random Shutdown without Error-Message Game shut down
      Random Freezes
      Drivers are Up to Date, Tested on Steam and Original Client- Same issues

      Hope for a fix

      Problem is since Patch

    • What is happening Albion team? Same what happened to me. I died 2x and lost all of my items because of the crash. I have repaired and reinstalled the game but it didn't fix the issue and the crash was happening more often now. I don't want to die and lose more items again so I'm going to play another game until they fix this problem.