Pinned Server Issues, Black Screen & Can't Login Thread

    • I have been waiting for nearly a month for a reply to my ticket. I have attached all of the logs requested and the support team hasn't even come back to look at what I uploaded.

      I am running out of patience. I just recruited 2 more friends to play and we're all spending money on this game. If you're not going to provide support for your users I will quit. I shouldn't have to pay for a VPN to play a game because your team refuses to fix your server issues or even acknowledge my support ticket in which I've provided all the information requested and since then has been completely ignored.

      This is a shameful way for a company to act and support its paying users.
    • Hello.
      My problem is that the game client (android) freezes on the loading screen that says "connecting" after logging in. but after waiting, and im not kidding and rather pissed off, literally 6 hours, as i checked around some posts that i saw were from 2017 and people having the same problem as i have now, all the devs replied "just be patient" for example
      I have not found yet a single solution and everything i tried did not work. I have tried reinstalling several times and i hoped it would work after the update but no, i cant say i demand answers although i wouldve wanted to but i please beggeth for someone who has the solution to reply asap as i am very curious of how good the game is but i cant even make a character, the screenshot below i had made just prior of making this post
    • New

      [*]HELP! my issues are:
      [*]Black Screen when zoning or logging into the game
      [*]Error Message when trying to login.
      [*]
      [*]Been trying to log in for 10 times now and still the same problem.
      [*]
      [*]In-game name: LaurenHarmony


      Location i was trying to zone in: Frostseep Ravine
      I am stuck in Log in to connection screen