Empty chests in solo dungeons (Green portals)

    • Empty chests in solo dungeons (Green portals)

      I've been encountering a lot of empty chests after defeating bosses in dungeons, is this a known bug ? I didin't find any posts on it.

      A message displays very fast the fact the loot will be possible to loot in some time (like if you didn't kill a monster and you want to loot) and disappear.

      NB: Even if I wait for quite some time the message stops but there is still no loot.
    • Hi everyone,

      thank you very much for reporting those issues.

      This one turned out to be a pretty evasive bug.
      Since we have trouble reproducing this bug in a controlled environment it would really help if you could send me, @Amoebius76 or @Dagother the following when it occurs:
      • type #where in game
      • create a screenshot with the empty chest and chat
      • send the screenshot, your character and a UTC timestamp to us
      • type of RD (solo/group)
      • premium/non-prem
      • region type (red/black etc)
      • party/non-party
      • flagged/non-flagged(even by black cluster)
      • who killed the last mob, was it a party member/non-partymember
      • who opened the lootchest - partymember/non-party, premium/non, flagged/non-flagged
      • loot option (party-loot or free for all)
      • anything in between, if character joined/left party after killing mob or opening chest
      #where shows you the seed that has been used to create the dungeon and we can use that to re-create it and figure out what went wrong.

      Best regards,
      Thorn
    • Thorn-Delwyn wrote:

      Hi everyone,

      thank you very much for reporting those issues.

      This one turned out to be a pretty evasive bug.
      Since we have trouble reproducing this bug in a controlled environment it would really help if you could send me, @Amoebius76 or @Dagother the following when it occurs:
      • type #where in game
      • create a screenshot with the empty chest and chat
      • send the screenshot, your character and a UTC timestamp to us
      • type of RD (solo/group)
      • premium/non-prem
      • region type (red/black etc)
      • party/non-party
      • flagged/non-flagged(even by black cluster)
      • who killed the last mob, was it a party member/non-partymember
      • who opened the lootchest - partymember/non-party, premium/non, flagged/non-flagged
      • loot option (party-loot or free for all)
      • anything in between, if character joined/left party after killing mob or opening chest
      #where shows you the seed that has been used to create the dungeon and we can use that to re-create it and figure out what went wrong.

      Best regards,
      Thorn
      By "send it to us" what do you mean exactly? In this forum or somewhere else? I'm planning on sending a report in this format. Since this issue has been happening to me more than a lot of the time. I'd like to offer some help if it can be fixed that way. Also, can you clarify the UTC timestamp, you mean in-game timestamp? Thank you!
    • Thorn-Delwyn wrote:

      Thank you very much and yes, you can just send us the information in this forum.

      Have some nice Holidays and happy new year!
      Thorn






























      Type of RD: Solo(Green) Dungeon
      Non-Premium(For both Players)
      Region Type: Blue Zone
      Party of Two
      Both Players Non-Flagged
      Last Mob Killed: Party Member
      Opened the Chest: Party Member/Non-Premium/Non-Flagged
      Loot Option: Party Loot
      Both players did not leave the party. We started the dungeon together. Nobody disconnected. Nobody joined in late.

      The IGN of me and the other party member is in the Screenshot. As well as the System's #where information.

      I hope this helps! Thank you!
    • Dreciel wrote:

      Thorn-Delwyn wrote:

      Thank you very much and yes, you can just send us the information in this forum.

      Have some nice Holidays and happy new year!
      Thorn





























      Type of RD: Solo(Green) Dungeon
      Non-Premium(For both Players)
      Region Type: Blue Zone
      Party of Two
      Both Players Non-Flagged
      Last Mob Killed: Party Member
      Opened the Chest: Party Member/Non-Premium/Non-Flagged
      Loot Option: Party Loot
      Both players did not leave the party. We started the dungeon together. Nobody disconnected. Nobody joined in late.

      The IGN of me and the other party member is in the Screenshot. As well as the System's #where information.

      I hope this helps! Thank you!


      Type of RD: Solo(Green) Dungeon
      Non-Premium(For both Players)
      Region Type: Blue Zone
      Party of Two
      Both Players Non-Flagged
      Last Mob Killed: Party Member
      Opened the Chest: Party Member/Non-Premium/Non-Flagged
      Loot Option: Party Loot
      Both players did not leave the party. We started the dungeon together. Nobody disconnected. Nobody joined in late.


      I'm the other member. IGN: VanValthier. Here is a pic of the words that are very very briefly shown when re-opening the chest. After a few minutes, the message will be gone but there is still no loot. Upon Logging out and then Logging back in, the chest still has no loot. Upon leaving the dungeon and then going back in all the way to the chest, still has no loot. Hope this also help
      Images
      • Albion bug.png

        464.9 kB, 834×467, viewed 61 times
    • Thorn-Delwyn wrote:

      Thank you very much and yes, you can just send us the information in this forum.

      Have some nice Holidays and happy new year!
      Thorn
      Type of RD: Solo(Green) Dungeon (Stagbourne)
      Non-Premium(For both Players)
      Region Type: Blue Zone
      Party of Two
      Both Players Non-Flagged
      Last Mob Killed: Party Member
      Opened the Chest: Party Member/Non-Premium/Non-Flagged
      Loot Option: Party Loot
      Images
      • Loot.JPG

        214.71 kB, 1,679×1,049, viewed 50 times