Routing Issues / DCs - New Datacenter Test

    • Korn wrote:

      Hey there,

      as promised, here is an update - and it is not good.

      Unfortunately, we have now confirmed that the issue is definitely not on our end. The reason for the lags / disconnects are indeed routing issues between Washington, DC, (where the servers are hosted) and (mostly) South America. Through our research and by talking to various third parties we have also been told that several other companies are affected by this. Some suspect a connection to the large power outages in South America that happened in mid June, though this is speculation.

      The reason why some VPN services solve this issue is that they bypass / change the standard routing the internet traffic takes. Those VPNs that take a route that is not affected will fix the issues, those that take the same or similar route than the standard one will not. We have very little control to how the internet traffic gets routed once it leaves our servers.

      Here is our strategy going forward:

      1. We are already in the process of changing out hosting company. These is a decent chance that the standard routing from South America to our new hosting company takes a different pathway, hence fixing the issues. We seek to make the move as soon as possible, within the next 2 weeks, though this is still a tentative date.

      2. While this is not exactly a "strategy", there is a decent chance that the issues get fixed by the affected internet hubs themselves. We will try to do some more research here to get additional information about this.

      3. We will keep researching if there is anything else we could do on our end to help with these issues. If there is, we'll try it internally, if it works, we'll roll it out to you asap.

      4. While you will most likely be met with a standard response, it might still be helpful if you complain to your ISP, specifically mentioned the route to 185.218.131.122. Most likely, you will receive a standard "everything is fine" response, but there is still a chance that it goes beyond that you either receive more information (if you do, please share) or they indeed will fix the issue on their end (an ISP has many more options to address this than we do).

      5. In the meantime - and we know that this is not exactly a great solution - using a VPN could work. It would be great if those of you who already use a VPN - in particular, if it is free - let us know which one you are using. I have heard from one user that SoftEther has been working for him. Other are using ExitLag, though unforunately, this is not a free service.

      We are sorry that we do not have a more helpful news this time. We'll report back in in the next 48 hours with another update.

      This issue is currently has the absolute highest priority for us.

      A quick question at the end:
      Did any of you had these lag / disconnected issues recently but that have disappeared by now? If yes, it would be great if you could contact me via PM and share some details.
      Impossible play like that, disconnect ervery 5 minutes. I am from Brazil, its my first time play this game in the first week i buy a 30 days premmy for R$40 reais, its a lot and devs dont make any compensation for us from south america.
    • Holoin wrote:

      Uzuma wrote:

      I tested what @Korn said earlier..
      WTFast works flawlessly using Dallas Server.
      What a relief..
      Only works for some people. I have tried every US server with wtfast and nothing works. Still havent found a vpn for this...and im.not willing to pay for one just to play albion.
      Where are you based?

      You could also try other locations, for example, in your country or somewhere between your country and the United States.
    • Good morning @Korn

      I have been meaning to post this earlier. Since the big issue arose which caused Albion to be shut down for the night (a week ago?) I have been having incredibly weird synchronisation issues and I'm assuming it could be tied in to the connection issues. I live in the UK.

      I have only found the synchronisation to be a problem in the following areas:
      • Dungeons (moments before, during and after looting silver/bags)
      Dungeons
      When mobs/bosses die, other players are "teleporting" from one position of the screen to another while some are perfectly fine. The behaviour is very erratic. At first I believed it to be my graphical settings but I've tried Albion on all possible variations and still the problem persists. Players are not using abilities such as stealth, blinks or teleports.

      It is not too much of a problem at the moment but it is frustrating at times, especially when going from one mob to another.

      I will add that my Ping, MS and FPS are all stable during these moments.

      All other times during a Dungeon the gameplay is completely fine.
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    • Korn wrote:

      Where are you based?
      You could also try other locations, for example, in your country or somewhere between your country and the United States.
      I am based in the Caribean. Puerto Rico to be exact.Most of my friends live all over the Caribbean(Dominican Republic, Bahamas etc.) and still have the same issues. Others live as far a Europe and also have issues.

      There are no servers for the Carribean. Most of the time we use US based servers for everything(especially in Puerto Rico cause we are USA territory and we are very close to USA geographicaly).

      Some islands in the Caribbean use LAN servers (Lantin America North) Due to their proximity to Central America.

      I have tried Europe Servers but ping is way to high on those (Over 300) and game crashes when we change zones while using Europe servers.

      The post was edited 2 times, last by Holoin ().

    • Kaue wrote:

      Laughable, you guys can't never keep the playerbase you get.

      The game will die again, for the 4th time? I think?



      Pathetic
      MonthAvg. Players Gain Gain% Peak Players
      Last 30 Days4,556.5-2,428.8-34.77%7,722



      steamcharts.com/app/761890

      That's just steam though. Still losing 1/3rd of your players in a month is pretty bad.

      The post was edited 1 time, last by Deathikus ().

    • Holoin wrote:

      Korn wrote:

      Where are you based?
      You could also try other locations, for example, in your country or somewhere between your country and the United States.
      I am based in the Caribean. Puerto Rico to be exact.Most of my friends live all over the Caribbean(Dominican Republic, Bahamas etc.) and still have the same issues. Others live as far a Europe and also have issues.
      There are no servers for the Carribean. Most of the time we use US based servers for everything(especially in Puerto Rico cause we are USA territory and we are very close to USA geographicaly).

      Some islands in the Caribbean use LAN servers (Lantin America North) Due to their proximity to Central America.

      I have tried Europe Servers but ping is way to high on those (Over 300) and game crashes when we change zones while using Europe servers.
      I have same problems.

      Can't even login to the server sometimes.

      I think your ddos system don't work very well...

      It's make ppl timeout and disconnect them.
    • Korn wrote:



      4. While you will most likely be met with a standard response, it might still be helpful if you complain to your ISP, specifically mentioned the route to 185.218.131.122. Most likely, you will receive a standard "everything is fine" response, but there is still a chance that it goes beyond that you either receive more information (if you do, please share) or they indeed will fix the issue on their end (an ISP has many more options to address this than we do).
      Traceroute :

      8 siteprotect.security.neustar (68.142.82.53) 23.396 ms 22.875 ms 22.816 ms
      9 * * *

      It's not the ISP but I suspect your DDOS security provider to timeout players thinking they are threat


      Choose a ddos provider specialized in Gaming not Websites...
    • Adrivan wrote:

      I don't know what you people are talking about. I play the game everyday with no problems. But I'm based in europe, not on some caribbean island so idk.
      I live in the (UK) using Virgin Media Fiber Optic the past two months have been horrendous ever since the DDo’s issues apparently started occurring. Excuse after excuse saying they were DDo’sed, then saying it’s our security settings regarding our firewalls, now they’re saying it’s due to the server traffic routing. Why should I use a VPN to connect to a service, honestly for an online multiplayer game which doesn’t host localised servers, launches a free to play model on steam without proper testing the infrastructure, plus had no response plan in place regarding a DDo’s. I wouldn’t trust SBI to cook a BBQ never mind run an online game. Every week they mention switching hosting providers, yet we still haven’t seen any progress with that. They specify their partner for hosting the game is a worldwide leasing company, but don’t ever mention the name??? Bit suspicious in all honesty, now the game engine is bugged full of bad programming, chat system is broken and there’s even instances of people walking through objects in-game which should be solid. I couldn’t even be nice by saying it’s teething problems because the games been out 2 years apparently this is just bad service. Good luck when they launch Percival on the 10th July I’m sure that will break some more things absolute insanity.

      The post was edited 1 time, last by Pendragxn ().