Update on ongoing connection/latency issues resulting from DDOS

  • Hello I come here in the name of a significant community to ask that the adm's of the online albion, seriously think of putting a direct line with Latin America (Brazil).

    Thanks from all Brazilian players.

    Ola venho aqui em nome de uma comunidade significativa para pedir que os adm's do albion online, pensem seriamente em colocar uma linha direta com o america latina(Brasil).

    Agradecimentos de todos os jogadores brasileiros.
  • DDOS protection solution

    Eltharyon wrote:

    Dear Albion Community,

    I'm here to update you on the state of the ongoing connection issues, the latency and sudden disconnects we're experiencing. Sadly, we have not yet found a solution, though it is not for a lack of trying. We've provided all information we have to our hosting partners and have been at their side the whole time, but so far we have no solution for the ongoing issues. From here we're doing three things:
    1. We'll continue to work on these issues with our current partners.
    2. We're looking into how to best compensate all players for the ongoing disruptions of gameplay. Any compensation will be announced and handed out AFTER the issues are resolved, however - since we want to ensure we find an appropriate compensation for the time period in which the problems persisted.
    3. We're actively looking into hosting alternatives and other partners to better deal with these problems in the future. The difficulty we're facing here is that many hosting companies are not too concerned with short term disruptions (as they typically deal with websites that can easily function with temporary connection issues), and fail to understand how crucial a continuous network connection is for a game service as ours. The other challenge here is that moving the entire infrastructure to a different partner is no simple feat and it has to be done carefully and correctly. Despite this, we've already found some potential partners, but this is more of a mid-term solution. That said, the work we’re putting in now will help us to be better prepared for similar attacks in the future.
    I will keep you posted and updated on further developments. We’re not satisfied until we can announce we’ve successfully dealt with this type of attack for good.

    Sincerely,

    Robin ‘Eltharyon’ Henkys
    Game Director
    If the problem is indeed DDOS, you should seriously consider Imperva's DDOS protection in the form of their Incapsula product:
    imperva.com/products/ddos-protection-services/
    It's the best CDN and DDOS solution out there probably, trusted by many enterprises.
    I used to work there, so I'm familiar with the product from inside and it performs really well, even on a massive scale.

    I recently joined Albion, less than a month ago. As the rest of the people here I'm really tired of the game performance in the last weeks.
    There is no way I would consider going Premium at this point, until those issues are resolved.
    And it's a shame really, because I really like the game and premium has it's benefits, especially for newer players.
  • Torsitch wrote:

    Thank you for actively trying to solve these issues. It's really a shame your hosting providers' incompetance and denial (pun intended) is directly impacting your bottom line and most importantly the player base's gaming experience.

    I started playing maybe 2 weeks ago. It gets laggier and laggier, and frankly just moving around and transporting after stutter-jumps is incredibly frustrating to me. I played Path of Exile in beta, and we used to call this "desyncing." I played Hardcore leagues only, so dying & losing your character was a big consequence especially since it was out of the players' control. It's also consequential in Albion Online to lose inventory & gear, given this is a PVP game.

    Now, I still enjoyed PoE and played it, but in AO the desyncing is occuring pretty much constantly. Instead, in PoE, there'd be major desyncs every now and then. In AO, I can feel a constant input delay. Even just moving stuff around in the inventory. That gives off the impression that the interface & engine are slow and clunky. I assume AO is quite snappy and responsive without these server issues -- but I happened to begin in the midst of this wave of problems, so I can't say for sure and that is somewhat of a shame considering first impressions make or break a game's PR.

    I highly recommend reaching out to Path of Exile's Chris Wilson & Grinding Gear Games. After they finally solved desyncing pretty much completely, the player base boomed and it became a very smooth, snappy game to play. I think they may have a few notches on their belt & thus would be able to maybe offer you some worthwhile ideas for solving these issues with the backend infrastructure.

    Good luck!
    I like this response. I started when the servers were not having de-syncing issues you described, so because I know how the game is supposed to be, I have hope that it can return to that once the attacks are ended or the servers can be moved to a more stable one.
    » ᴘ ᴇ ɴ ɢ ᴜ ɪ ɴ • s ɴ ɪ ᴘ ᴇ ʀ « bit.ly/pokerface-albion
  • Eltharyon wrote:

    Dear Albion Community,

    I'm here to update you on the state of the ongoing connection issues, the latency and sudden disconnects we're experiencing. Sadly, we have not yet found a solution, though it is not for a lack of trying. We've provided all information we have to our hosting partners and have been at their side the whole time, but so far we have no solution for the ongoing issues. From here we're doing three things:
    1. We'll continue to work on these issues with our current partners.
    2. We're looking into how to best compensate all players for the ongoing disruptions of gameplay. Any compensation will be announced and handed out AFTER the issues are resolved, however - since we want to ensure we find an appropriate compensation for the time period in which the problems persisted.
    3. We're actively looking into hosting alternatives and other partners to better deal with these problems in the future. The difficulty we're facing here is that many hosting companies are not too concerned with short term disruptions (as they typically deal with websites that can easily function with temporary connection issues), and fail to understand how crucial a continuous network connection is for a game service as ours. The other challenge here is that moving the entire infrastructure to a different partner is no simple feat and it has to be done carefully and correctly. Despite this, we've already found some potential partners, but this is more of a mid-term solution. That said, the work we’re putting in now will help us to be better prepared for similar attacks in the future.
    I will keep you posted and updated on further developments. We’re not satisfied until we can announce we’ve successfully dealt with this type of attack for good.

    Sincerely,

    Robin ‘Eltharyon’ Henkys
    Game Director
    So far this latency has cost me over 10m due to disconnects during black zone areas and pvp fights. I've died yes in Black zones to players thats fine. But dying due to haveng 600ms+ and rubber banding I would like to seek compensation for this as I am sure many others would.
  • Rubberbanding and disconnecting in instanced content like personal islands and solo expeditions too...

    Surely there could be more relaxed network code for these, the possibility of exploit is extremely small but the frustration caused is immense.

    Maybe for casual content, implement some kind of DC/DDOS tracker that would enable a protection bubble for a limited amount of times per day or something.

    Or very least, solve the "someone is already logged in, waiting until died..." issue...
    IGN/Discord : Ravenar#2076
    Join Albion
  • An EU server is not the answer. You will just alienate a larger proportion of the player base who will have poor connections. The current placement of the server is ideal. Anyone thinking an EU server is the answer is sadly deluded.

    And yes, I am EU based. But I see the bigger picture. It isn't about just your gaming experience.
    Pre Patch 16 UO Player - Casual PK/Carebear Crafter - Now Old.
  • Hey. I am from Russia and I have ping from 210 to 270 (it is very hard to play) for many ping 10-20 and up to 100. The difference is very huge. There are a lot of Russian players in Albion online, like the Russian guilds, but the administration does not think that 30% of the whole online is Russian. Therefore, on behalf of the Russian players, please transfer the hosting or move the server closer to us or find some neutral point where everyone will have approximately the same ping 70-150. Thank you in advance.
  • Barathorn wrote:

    Pre Patch 16 UO Player - Casual PK/Carebear Crafter - Now Old.
    I feel that. I beta tested UO. Was invited because I was a connection specialist with GTE Internetworking.
    My account was pushed to a day 1 account after beta test. I played on Atlantic, Napa Valley, and Siege.
    The day I logged in and typed "claim a" and only 1 dragon appeared, I was done.
    Patch 16 was the end for me.
    I saw Trammel come, and t2a, and all that 3d stuff...
    I remember the dying leaving a dungeon hack that had 2 bodies to loot.
    I remember the power scroll bug with tamed/released dragons
    But when I had 1 mare and 1 dragon to control... I left
    And then... Dark Age of Camelot.
  • Fource413 wrote:

    Barathorn wrote:

    Pre Patch 16 UO Player - Casual PK/Carebear Crafter - Now Old.
    I feel that. I beta tested UO. Was invited because I was a connection specialist with GTE Internetworking.My account was pushed to a day 1 account after beta test. I played on Atlantic, Napa Valley, and Siege.
    The day I logged in and typed "claim a" and only 1 dragon appeared, I was done.
    Patch 16 was the end for me.
    I saw Trammel come, and t2a, and all that 3d stuff...
    I remember the dying leaving a dungeon hack that had 2 bodies to loot.
    I remember the power scroll bug with tamed/released dragons
    But when I had 1 mare and 1 dragon to control... I left
    And then... Dark Age of Camelot.
    Where is server UO Atlantic? Great location. I have with him ping better than in Albion