Update on ongoing connection/latency issues resulting from DDOS

  • Uccisore wrote:

    So, basically it's a matter of SBI's current provider being shit about dealing with the DDOS, and they are too cheap to get a decent provider because they see this as a "short-term" problem and that would eat into their profits too much. They are shopping around for a different provider now since this once obviously sucks, but they have to price them and go through office politics. They would be better off just taking to monetary hit now. F2P is their last chance for the game and if this player base dies off like launch did cuz of the lag then the game will be in worse shape than ever.
    Game was always meant to be F2P
  • If you are not under contract then it's probably best to change hosting company. Especially since you mention this one mostly hosts websites and does not understand the concerns of an online game. I used to have trouble with my internet provider and when I called them they gave me the same kind of response you got from your hosting company: 'We are very sorry and we will look into this', but truth is they probably never did anything and they don't really care. So I switched provider and now everything works fine. Maybe you should do the same. There's no point to stick to a hosting company that doesn't take you seriously and doesn't understand your concerns.
  • Zahi wrote:

    If you are not under contract then it's probably best to change hosting company. Especially since you mention this one mostly hosts websites and does not understand the concerns of an online game. I used to have trouble with my internet provider and when I called them they gave me the same kind of response you got from your hosting company: 'We are very sorry and we will look into this', but truth is they probably never did anything and they don't really care. So I switched provider and now everything works fine. Maybe you should do the same. There's no point to stick to a hosting company that doesn't take you seriously and doesn't understand your concerns.
    amen
  • If it was a movie, devs would make like "click click click click" over the keyboard ten times, programmed allmighty AI into AO game clients, and all the players would fight with their computing power altogether against the attacker's computing power. Progress bar showing the "time to win" included.
  • Get d/ced from ure server issues get booted off the expedition then get a timer couse "you left early" GG pro play!
    dont find a perma solution to this game breaking issue and ure not gona have a player base much longer

    keep at it devs! you can do it!

    albion Offline ftw!

    cluntesia wrote:

    Uccisore wrote:

    So, basically it's a matter of SBI's current provider being shit about dealing with the DDOS, and they are too cheap to get a decent provider because they see this as a "short-term" problem and that would eat into their profits too much. They are shopping around for a different provider now since this once obviously sucks, but they have to price them and go through office politics. They would be better off just taking to monetary hit now. F2P is their last chance for the game and if this player base dies off like launch did cuz of the lag then the game will be in worse shape than ever.
    It's like you choose to not accept, or are too ignorant to know otherwise, that choosing a provider is a decision that has serious monetary and technical considerations.
    They rush an issue, this happens again, and lose people. They take their time and the attacks continue, and lose people.

    I don't know about you, but it seems pretty obvious that the better business decision is to take the hit for now and make a consistently good experience for their users. Otherwise it's wash, rinse, repeat and the game gets a reputation for picking bad partners and having lag/technical issues all the time.
    it doesnt have a bad rep for having bad servers allready ?
    damn man what planet do u live on ?
    the game is almost unplayable atm , you cant do something for 15-20 mins with out lagging out
    maybee farming and fishing but i want to play albion not farmville and this aint zynga or facebook
    if i cant play the Rpg part i dont care about the MMOffline part as well and off i go along with my cash to another game
    and multiply that by a bunch of ppl and u start to have a dent in your profits
    so ye ure right in the choise part but uccisore is right 2

    some of us premium multiple chars + buy gold + w/e we feel we dont have 2 much time to play and when we do we dont wana deal with this server issues
    thats what paying in an MMORPG used to = good servers

    The post was edited 1 time, last by Elorum ().

  • Eltharyon wrote:

    Dear Albion Community,

    I'm here to update you on the state of the ongoing connection issues, the latency and sudden disconnects we're experiencing. Sadly, we have not yet found a solution, though it is not for a lack of trying. We've provided all information we have to our hosting partners and have been at their side the whole time, but so far we have no solution for the ongoing issues. From here we're doing three things:
    1. We'll continue to work on these issues with our current partners.
    2. We're looking into how to best compensate all players for the ongoing disruptions of gameplay. Any compensation will be announced and handed out AFTER the issues are resolved, however - since we want to ensure we find an appropriate compensation for the time period in which the problems persisted.
    3. We're actively looking into hosting alternatives and other partners to better deal with these problems in the future. The difficulty we're facing here is that many hosting companies are not too concerned with short term disruptions (as they typically deal with websites that can easily function with temporary connection issues), and fail to understand how crucial a continuous network connection is for a game service as ours. The other challenge here is that moving the entire infrastructure to a different partner is no simple feat and it has to be done carefully and correctly. Despite this, we've already found some potential partners, but this is more of a mid-term solution. That said, the work we’re putting in now will help us to be better prepared for similar attacks in the future.
    I will keep you posted and updated on further developments. We’re not satisfied until we can announce we’ve successfully dealt with this type of attack for good.

    Sincerely,

    Robin ‘Eltharyon’ Henkys
    Game Director
    Just going to leave this here:
    aws.amazon.com/blogs/gametech/…nite-all-in-on-aws-cloud/
  • Thank you for actively trying to solve these issues. It's really a shame your hosting providers' incompetance and denial (pun intended) is directly impacting your bottom line and most importantly the player base's gaming experience.

    I started playing maybe 2 weeks ago. It gets laggier and laggier, and frankly just moving around and transporting after stutter-jumps is incredibly frustrating to me. I played Path of Exile in beta, and we used to call this "desyncing." I played Hardcore leagues only, so dying & losing your character was a big consequence especially since it was out of the players' control. It's also consequential in Albion Online to lose inventory & gear, given this is a PVP game.

    Now, I still enjoyed PoE and played it, but in AO the desyncing is occuring pretty much constantly. Instead, in PoE, there'd be major desyncs every now and then. In AO, I can feel a constant input delay. Even just moving stuff around in the inventory. That gives off the impression that the interface & engine are slow and clunky. I assume AO is quite snappy and responsive without these server issues -- but I happened to begin in the midst of this wave of problems, so I can't say for sure and that is somewhat of a shame considering first impressions make or break a game's PR.

    I highly recommend reaching out to Path of Exile's Chris Wilson & Grinding Gear Games. After they finally solved desyncing pretty much completely, the player base boomed and it became a very smooth, snappy game to play. I think they may have a few notches on their belt & thus would be able to maybe offer you some worthwhile ideas for solving these issues with the backend infrastructure.

    Good luck!

    The post was edited 1 time, last by Torsitch ().

  • 1) OFC big thanks for letting us know. Its really important for us, players, to receive information about ongoing issues. Lags in full-drop game sometimes, you know... may be a bit stressful for us, and keeping you, guys, in contact helps a lot to stay optimistic about the game itself.

    2) The best compensation you can provide for me and my guild-members is solving the issues, so we can continue enjoying your project. In times of corean-grinding-machine-based-MMO-industry Albion is just like a cup of water in a desert.

    3) BTW one thing sounds a bit weird to my ears. Who possibly, in 2019, could attack Albion, and what for? It is considered to be a crime, isn't it? So, I guess, attackers should have a really strong motivation for this. Is this some sort of unfair competition? Or just some sort of extortion? Or both? Or neither? I understand, that I won't get a certain answer, but I still wonder...

    The post was edited 1 time, last by Terrorcat ().

  • Terrorcat wrote:

    3) BTW one thing sound a bit weird to my ears. Who possibly, in 2019, could attack Albion, and what for? It is considered to be a crime, isn't it? So, I guess, attackers should have a really strong motivation for this. Is this some sort of unfair competition? Or just some sort of extortion? Or both? Or neither? I understand, that I won't get a certain answer, but I still wonder...
    Botnets. Who knows? All it takes is one disgruntled former player with a botnet bought off the darknet or developed himself, to do all of this. That's my best guess -- disruption for the sake of disruption.
  • Torsitch wrote:

    Terrorcat wrote:

    3) BTW one thing sound a bit weird to my ears. Who possibly, in 2019, could attack Albion, and what for? It is considered to be a crime, isn't it? So, I guess, attackers should have a really strong motivation for this. Is this some sort of unfair competition? Or just some sort of extortion? Or both? Or neither? I understand, that I won't get a certain answer, but I still wonder...
    Botnets. Who knows? All it takes is one disgruntled former player with a botnet bought off the darknet or developed himself, to do all of this. That's my best guess -- disruption for the sake of disruption.
    Yeah, surely its not some low-orbit-ion-strike tech. But some people own that botnets, and, probably, cherishes them as their weird property, although their possesion is a result of malware infestation. So they need to be paid for their "services", which brings us back to the question of "botnet-customer" motivation.
  • Eltharyon wrote:

    Dear Albion Community,

    I'm here to update you on the state of the ongoing connection issues, the latency and sudden disconnects we're experiencing. Sadly, we have not yet found a solution, though it is not for a lack of trying. We've provided all information we have to our hosting partners and have been at their side the whole time, but so far we have no solution for the ongoing issues. From here we're doing three things:
    1. We'll continue to work on these issues with our current partners.
    2. We're looking into how to best compensate all players for the ongoing disruptions of gameplay. Any compensation will be announced and handed out AFTER the issues are resolved, however - since we want to ensure we find an appropriate compensation for the time period in which the problems persisted.
    3. We're actively looking into hosting alternatives and other partners to better deal with these problems in the future. The difficulty we're facing here is that many hosting companies are not too concerned with short term disruptions (as they typically deal with websites that can easily function with temporary connection issues), and fail to understand how crucial a continuous network connection is for a game service as ours. The other challenge here is that moving the entire infrastructure to a different partner is no simple feat and it has to be done carefully and correctly. Despite this, we've already found some potential partners, but this is more of a mid-term solution. That said, the work we’re putting in now will help us to be better prepared for similar attacks in the future.
    I will keep you posted and updated on further developments. We’re not satisfied until we can announce we’ve successfully dealt with this type of attack for good.

    Sincerely,

    Robin ‘Eltharyon’ Henkys
    Game Director
    When you guys fix the lags, DC´s and can stop the DDO´s attacks i will come gladly back to Albion Online! I really love your game (even though i dont aggree with all of your decisions as dev-team and how the way the game developed in some parts), but right now it is unplayable for me (and like 80% of my ingame-friends) so i will take a break from it.
  • "fail to understand how crucial a continuous network connection is for a game service as ours. "

    How does a hosting company, that you pay millions for, not "understand" that a continuous network in an online video game is really important? It sounds like whoever hired your hosting company messed up and did not do their research.
  • Tomtorious wrote:

    Eltharyon wrote:

    Dear Albion Community,

    I'm here to update you on the state of the ongoing connection issues, the latency and sudden disconnects we're experiencing. Sadly, we have not yet found a solution, though it is not for a lack of trying. We've provided all information we have to our hosting partners and have been at their side the whole time, but so far we have no solution for the ongoing issues. From here we're doing three things:
    1. We'll continue to work on these issues with our current partners.
    2. We're looking into how to best compensate all players for the ongoing disruptions of gameplay. Any compensation will be announced and handed out AFTER the issues are resolved, however - since we want to ensure we find an appropriate compensation for the time period in which the problems persisted.
    3. We're actively looking into hosting alternatives and other partners to better deal with these problems in the future. The difficulty we're facing here is that many hosting companies are not too concerned with short term disruptions (as they typically deal with websites that can easily function with temporary connection issues), and fail to understand how crucial a continuous network connection is for a game service as ours. The other challenge here is that moving the entire infrastructure to a different partner is no simple feat and it has to be done carefully and correctly. Despite this, we've already found some potential partners, but this is more of a mid-term solution. That said, the work we’re putting in now will help us to be better prepared for similar attacks in the future.
    I will keep you posted and updated on further developments. We’re not satisfied until we can announce we’ve successfully dealt with this type of attack for good.

    Sincerely,

    Robin ‘Eltharyon’ Henkys
    Game Director
    Just going to leave this here:aws.amazon.com/blogs/gametech/…nite-all-in-on-aws-cloud/
    fuck are you retaded, AWS is a HORRIBLE 'solution' for AO.

    Do you like paying high prices? How about a linear scale based upon upscaling? LINEAR...

    DO YOU KNOW ANYTHING ABOUT MATH? LINEAR IS NOT WHAT ANY LONG TERM COMPANY WOULD PAY. FUCK.
    T8 All Gatherer - T8 All Refiner - T8 Rare Animal Breeder

    Newbie questions are welcome! <3 <3

    Referral Link: Play for free today!

    The post was edited 1 time, last by Evas_Flarelight ().