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Hello, For individual account issues, please reach out to support@albiononline.com - nobody on the forum can help with that. -Talion

Servers are now back open. -Talion

Maintenance will take slightly longer. We now expect to be back by 12:00 UTC. -Talion

Hello, For questions and issues regarding your account, please contact support@albiononline.com -Talion

Quote from makarov666: “This is serious guy game a 3 month by gforce now and now this to give incompatibility ” Quote from stylee: “hello, I play by geforce now and when I enter the following error prnt.sc/KQ6gZgVkyl-_ is there any way to resolve this? ” GeForceNow should now work again. Could you please re-try and let us know whether this is also true for you? Thanks! -Talion

Hi everyone, Thanks for the reports. We're already in touch with NVidia to have it resolved. -Talion

Quote from notthinkingaboutit: “if they get to sell and share my private info i really should get a discount? : reddit.com/r/playark/comments/…_why_can_not_i_ignore_it/ ” I have no idea where you get the idea of "selling your private info" from. BattlEye's Privacy Policy is fairly straight forward on that point. Relevant quote: "As trust is paramount when it comes to anti-cheat, we feel that it is important for us to clarify to all of our users that your privacy is respected and protected by us …

Fellow Adventurers, We’re back with a new update on the stability of the Albion Online servers, as well as the topic of compensation. The good news first: it seems as if the work our server host and we have done to mitigate attacks on our infrastructure has yielded results. There have still been a number of attacks since our last update, but those have barely impacted your ability to play. This is despite the attacker(s) constantly shifting attack patterns, methods, and targets. While this does …

Quote from Madma: “Is Steam game client actually compatible with BattlEye? ” The tests we rau on it say yes - else we wouldn't roll it out yet. -Talion

Hello everyone, On July 19, we will be rolling out BattlEye to our Live-Servers. To do this, we will need to publish a new game client. This means that both servers, Albion East and West, will go down for maintenance at 10:00 UTC. We expect the downtime to last no longer than an hour. Best, Talion

Hello Adventurers, This was quite an intense weekend. A weekend that, unfortunately, was nowhere near as smooth as anyone would have hoped and that fell short of the frictionless experience we want to deliver for our players. The DDoS Situation Let’s start with the most obvious thing: the ongoing DDoS attacks. Throughout the weekend, we saw a number of DDoS attacks against several parts of our infrastructure. The good news is that we, in cooperation with our server host, could react quickly each…

Hello everyone, We are aware of an issue with payments made via iOS. They are completed on Apple’s side, however the purchased product is not immediately delivered as intended. Tech is aware and investigating the issue. This will, however, likely not be fixed today (Sunday). Please hold off purchasing via iOS until that issue is fixed. Edit 10.07.23, 13:00 UTC: The underlying issue has been solved and all outstanding transactions should have been processed. Thank you for your patience. -Talion

Quote from yuuyuu: “I can't login,what is the reason ” Steam Integration doesn't work right now on Staging.

Fellow Adventurers, As you may have noticed, Albion West is currently suffering from performance issues. This is due to an ongoing DDoS attack. We are aware of the situation and first counter measures are deployed. We are in the process of coordinating with our server host to close this newest attack vector. Edit 08:00 UTC: At least for *now* we're not seeing additional attacks. We are taking Albion West down for an early daily maintenance to have servers recover from the impact. Edit 09:00 UTC:…

Fellow Adventurers, For this update, we are not coming to you with new numbers, but instead a general update and some context. As you may have noticed, the number of bots found in the game is, at least for now, on a significantly lower level than it was in the majority of the past few weeks. That’s good. We’re seeing it too. That means that a combination of our efforts has yielded tangible results. We have gotten a large number of bot accounts out of the game, and found ways to make it harder fo…

Hello Adventurers, We are currently experiencing some server instability issues again. We are looking into the root cause and hope to provide an update and a solution as soon as possible. We'll keep you updated here. Update 08:30 UTC: The server seems to be for now recovered. We will continue to closely monitor the situation, and would currently warrant caution choosing activities in the game. The extended maintenance at 10:00 UTC will proceed as planned. Sorry for the inconvenience -Talion

Hello Adventurers, Today, we wish to address the growing concerns surrounding the bot issue and share an update on our ongoing efforts to combat it. We fully recognize that the current situation is frustrating and impacts many players. Our position has always been clear – there's no room for cheaters and botters in Albion. Obviously, resolving the bot situation is our current highest priority. Multiple teams are working tirelessly to address the issue from different angles. We are sincerely grat…

Hello Adventurers, As you all know, we have been working hard in our fight against cheaters, and wanted to keep you informed of our progress. Although we have removed many accounts involved in fraudulent activity, we are constantly monitoring and improving our processes while looking for further technical solutions. Your reports on suspected cheaters (bots, speed-hackers, scripters, macroers, and so on) are very helpful and massively appreciated. We are happy to inform the community that in our …

Quote from St0neFac3: “Quote from Talion: “Quote from St0neFac3: “Also would be nice if u fix this problem: game crashes for mobile players whenever they enter Knightfall Abbey dungeon… ” Hello,What exact device are you experiencing these issues with? -Talion ” I'm using Iphone 7 ” If you use a standard iPhone 7, you're running a device with 2 GB of RAM, which is below the minimum off 3GB (and half of the 4+GB recommended). -Talion

Quote from St0neFac3: “Also would be nice if u fix this problem: game crashes for mobile players whenever they enter Knightfall Abbey dungeon… ” Hello, What exact device are you experiencing these issues with? -Talion