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Quote from SirisLi: “Hello, I've checked and confirmed that all of the accounts mentioned in this thread have been verified. We sincerely apologize for the unpleasant experience and inconvenience this process may have caused. These measures were taken to prevent fraudulent activities and ensure the security of our player base. We're dedicated to making this process swift, aiming to process verification requests in a timely manner, but at the same time our support team is very overloaded so it mi…

So, I sent an email to support, since I've seen that recommended multiple times (including within this thread). I received a response from a senior member of the support team, essentially scolding me for opening multiple tickets. So, couple things here I want to lay out - 1. I wasn't aware sending an email simply opens another ticket, to be sent off to the black hole that support tickets apparently end up in, never to be heard from again. 2. It's absolutely ridiculous that your support team took…

Posting here as well, as I've been having the same issue for going on a week now, despite following all the instructions posted on the website. This really does need to be addressed, I've had a ticket opened for several days with no response as well. Surely this issue can't be that difficult or time consuming to resolve, it seems that if we've followed the guidelines posted, and met those requirements the verification should simply complete. If there's something else I need to do on my end I wis…

Having the same issue, I've submitted a ticket, never received a verification present, I do meet all other requirements, and my ticket has been sitting in unread "New" status for 4 days now, I requested verification 6 days ago. Why does the website cite 24 hours, and the in game popup state "within 2 working days" when these are both clearly false and misleading statements. I'm a new player, and so far this has not been a great new player experience at all. I'd appreciate even just a basic ackno…