Search Results

Hey there! Unfortunately the forum team won't be able to assist in this case as we don't have access to payment data from players. The support team are the only ones who can help in this case. Currently they face a higher influx of tickets which leads to response times being a bit longer than usual. Hopefully you'll hear back from them soon!

Quote from PANDAKBR: “Quote from CynicalFate: “Quote from Shadowbrick: “Hello there! We didn't manually remove drops from your channels and you are still on the whitelist. I have removed and re-added your channels now though, please let me know if that solved the problem! ” Yeah I now have the week 28 drops and they appear in my open campaigns now.Thanks Shadowbrick your a legend. ” I also had the campaign and now I have nothing, what happened? can you re-add for me?twitch.tv/pandakoficial ” Hey…

Closing this thread as it's a duplicate of your other one here.

Hey there! You will have to contact our support team for this, either through your account profile or by sending a mail to support@albiononline.com.

Hey there! We're sorry to hear that you have connection issues and would like to get some more info from you so we can investigate this further. Could you please visit our forums and fill out the form linked in this thread here? This will help our tech team to have a closer look and find out if it's related to your ISP or an issue on our end.

Hello there! We didn't manually remove drops from your channels and you are still on the whitelist. I have removed and re-added your channels now though, please let me know if that solved the problem!

Hi, If you delete a character on the test server, it won't have any effect on your characters on the live server. Those two are separate databases.

Quote from Forasteiro: “Hi friend, thanks for replying. My old name was F0r45teir0, the new name is ForasteiroOneShot. Thank you very much in advance! ” Thanks! We've enabled drops for your channel with the new name now. Good luck with the streams!

Hey there! Changing your channel name on Twitch will indeed remove the drops. Please let us know what your current and previous channel names are, we can then update that and enable drops for you again.

Hello everyone! We’ve seen your threads and posts discussing the topic of compensation for the items lost due to deaths because of the Roads of Avalon zoning issue on May 8th. While under normal circumstances we're unable to assist with deaths that are in any way related to PvP, due to the severity of this particular issue and the amount of players affected we felt an extraordinary response was necessary. We've identified the affected characters and which items they’ve lost due to the issue, and…

Hi there! This is a known issue and should be fixed with today's hotfix. You can find out more about the currently known issues here: Known Issues Knightfall Patch

Hello! Our support team currently receives more tickets than usual and might take a bit longer to reply. Regarding your question though, there are indeed certain limitations when it comes to the gold limit. Those are in place to prevent any fraud that would have an impact on the game's economy. More information about that can be found here. If you already requested authorization, it usually shouldn't take more than 24 hours. I hope you'll get a reply to your request soon!

Quote from Terrawez132: “72 hours of what?) In game or IRL time ” That would be 72 hours of "real" time, so 3 days. All our statements that include timeframes usually refer to the real time, not in-game time.

Hey! If your drops were removed, please contact support about it (through your account page or by sending a mail to support@albiononline.com).

Quote from NongNong: “Why my twitch channel drops gone suddenly , I have no idea what happen, my twitch channel is nongnongtw. Can I know how to fix it? ” Hey! If your drops were removed, please contact support about it (through your account page or by sending a mail to support@albiononline.com).

Hello, The Support team has been poked to have a look at your ticket. They are not ignoring players' tickets on purpose. It seems like you have updated your ticket a couple of times though, this usually moves it to the back of the queue each time. So it's actually better to wait for a reply before updating a ticket. I hope they'll send you a reply soon.

Hello! As the East and West servers are two separate instances of Albion, it is not possible to transfer characters between servers.

Hello! Sorry to hear you ran into some issues with your Premium. The forum team won't be able to assist in this case unfortunately, but the support can look into it. Please be aware though that it usually take up to 48 hours to hear back from support (the automatic reply you receive after opening a ticket should say that), currently it can take longer though as they receive more tickets than usual. I hope you'll hear back from them soon!

Hi! Die Ankündigung zur Entfernung des Rückports findest du hier: [Done] [May 08] Extraordinary Server Downtime at 18:30 UTC Wir hoffen, dass wir das mit dem nächsten Hotfix wieder rückgängig machen können und werden es entsprechend ankündigen dann.

We applied a fix that should deliver the delayed/missed drops. Please check if you have received them now.