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  • Item missing after relog

    Evas_Flarelight - - Bugs

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    Welcome to the forum @Dweezel1, This is something the support team can help with, please send them a ticket here: albiononline.com/en/profile/support ~Evas_Flarelight

  • Welcome to the forum @Mahmoud8811 Please send a ticket to the support team so they can check into it: albiononline.com/en/profile/support ~Evas_Flarelight

  • Regarding these two sections: Quote from Terms and Conditions: “11.6 The Users are reminded to treat all access data and all data provided by us for the purpose of accessing the Game and Services (login, passwords which should be changed regularly etc.) in a strictly confidential manner and not to disclose them to any third party or allow any third party to use their User Account unless Sandbox Interactive has approved the transfer of the account in writing. ” Quote from Terms and Conditions: “1…

  • Quote from Azaziel1997: “Oh I see now.. well then my question remain: -Is account sharing allowed or there are exceptions? and If there are exceptions, which ones are these? I am not asking anything that big, it's TOS afterall but the same TOS is not easy to understand. @Elsa @Amoebius76 @Eltharyon @Korn @Dagother @Evas_Flarelight @Talion Sorry to ping you but can I ask a proper answer from SBI's Team? ” There are no exceptions to this rule. Account Sharing is not allowed as mentioned in Albion …

  • Welcome to the forum @Binitong Focus points regenerate over a period of 24 hours, whether you are online or offline, and you do not receive them in bulk. If your character has premium status, you generate 10K focus points per day. It's calculated as 10,000 / 24 hours, so you should be getting around 417 points every hour. The focus point cap is at 30k. Anything over 30K points is lost. ~Evas_Flarelight

  • Welcome to the forum @otf4l Please send your traceroute results to the support team so they can review it. You can email support@albiononline.com or create a ticket here: albiononline.com/en/profile/support ~Evas_Flarelight

  • Welcome to the forum @jinaaa That's the intended design for easier readability in PVP areas. This was explained by one of the developers in this thread: Vanity: Avatars, Wardrobe, Emotes Quote from GrayMo: “When wearing weapon skins in main hand and/or offhand slots, these skins will always be visible while in any city cluster, including islands and hideouts. While outside of these "safe" areas, your character will be displayed with the actual equipped weapons and only switch to vanity equipment…

  • Hi @Frankenstein, Unfortunately the forum staff has no visibility on the support team's queue so we cannot provide you any timeframe. Please continue to monitor your ticket and wait for their reply. ~Evas_Flarelight

  • Welcome to the forum @Frankenstein Please make sure that you're not bumping your ticket, each time you bump or update it it's sent to the end of the queue. I recommend you patiently wait for the support team's reply. ~Evas_Flarelight

  • Welcome to the forum @RiazGramory, Check the featured offers in-game, if the premium promo pack is there then you can purchase it. Getting premium status using in-game silver should not have any effect on what you can purchase for real currency. ~Evas_Flarelight

  • Hi there @LGBTQDudeLiker, Welcome to the forum. Please note that the forum is not the place for any support-related concerns as mentioned in the In-game Chat Moderation & Forum Rules Quote from Mytherceria: “Don’ts - use the forums for individual customer service issues. The forum staff cannot help you. Instead, contact our customer service here. Additional Don’ts - discuss customer support issues in the forums ” I'm now locking this thread and I recommend you continue working with the support t…

  • Welcome to the forum @ThePoliteMan, Please send a ticket to the support team so they can take and look and see what's up: albiononline.com/en/profile/support ~Evas_Flarelight

  • Quote from ConspiracyRickws: “I've sent in a ticket a week ago. How many requests do they get in a day? ” Quote from Alitagege: “Yes, I did, but no one paid me any attention. ” Hey there, the forum staff do not have any visibilty on the queue. I recommed you wait for our support team's reply, the tickets are answered in the order they've been received. We also suggest that you do not bump or update your tickets unless it's absolutely necessary. Each time you do that your ticket goes back to the …

  • Welcome to the forum @Alitagege Please check with our support team so they can take a look at your account. You can send them a ticket here: albiononline.com/en/profile/support ~Evas_Flarelight

  • Support Ticket

    Evas_Flarelight - - Rants

    Post

    Welcome to the forum @ConspiracyRickws, The tickets are answered in the order they've been recieved. If you bump / update your ticket, it's sent to the end of the queue. We highly recommend that you do not bump / update your tickets unless you have something important to add to it. I'm now closing this thread, support-related concerns are not allowed on the forums as mentioned in the In-game Chat Moderation & Forum Rules Quote from Mytherceria: “Don’ts - use the forums for individual customer se…

  • Premium promotion pack

    Evas_Flarelight - - Bugs

    Post

    Welcome to the forum @Silverx You can send a ticket to the support team so they can have a look: albiononline.com/en/profile/support ~Evas_Flarelight

  • gold from friend

    Evas_Flarelight - - Bugs

    Post

    @XradamanthisX As what @Gabumon explained, self-referrals are against the Referral Terms and Conditions: Quote from Referral Terms and Condtions: “6.11. No self referral. Users shall not create an Account via a referral link belonging to one of their own Accounts. ” I'm now locking this thread. If you have any questions feel free to send me a DM. ~Evas_Flarelight

  • Welcome to the forum @Auphelion Please send a ticket to the support team regarding your concern: albiononline.com/en/profile/support ~Evas_Flarelight

  • Mobile Download Issues

    Evas_Flarelight - - Mobile Version

    Post

    Quote from itsmalagar: “this error happened to me today. ” Please see the latest announcement here: Known Issue: ERROR 203 / 404 when starting via launcher or mobile app

  • Hi there @Georg_Carmine Is the game installed on a SSD and are all your drivers up to date (including GPU and latest OS updates). If you're still having FPS issues you can send a ticket to the support team so they can help troubleshoot your issue: albiononline.com/en/profile/support ~Evas_Flarelight